Return Policy

Under the premise of our endeavor 100% of your satisfying our product.

In any case and unfortunate to receive message of dispute, please don't worry, we guarantee an easy return.

shall offer you 14 days return merchandise guarantee as long as your order was received and accomplished.

may offer you RMA(Return Merchandise Authorization) for package return, then it may take 10 business days for your returning the goods to our warehouse.

How can I return a faulty item?

Before returning faulty goods, please contact us first to discuss the issues you are having with the merchandise received. In over 90% of cases we are able to sort out the problem instead of asking customers to make returns.

If there are irremediable defects with the goods, you can return or exchange them under our 7 Days Return warranty.

You may follow the following steps to return the merchandise to shoptinas.

1.Please sign in and apply a RMA request.

2.As long as we confirmed the product defects, our customer service representative will offer you a number for RMA (Return Merchandise Authorization) and with authorized address for return.

3.Fill the RMA number in the shipping list and send the paper back with return package.

4.We shall offer refund service within 2-3 business days as long as receiving the returning package. The related refund will not be preceded without a RMA apply.

Generally we advise you to return faulty goods by Post Office shipment facility rather than couriers like DHL, UPS which may cost much more.

For how long you are going to refund to me?

You should expect to receive your refund within 4-6 weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (10 to 20business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 15 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.